All Technology articles
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OpinionAre AI tools fuelling an emerging pension complaints risk?
Generative AI can turn member dissatisfaction into a detailed complaint within minutes. Trustees should respond by strengthening the support provided before retirement decisions are made, writes Guiide’s Philip Hodges.
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NewsHow is AI being used across pension schemes’ supply chains?
Pension schemes need a clearer picture of where artificial intelligence is being used across their operations and supply chains as adoption accelerates, according to technology firm Penfold.
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OpinionLogged in, checked out: The user experience problem pensions won’t face
The average pension app is a decade behind the average banking app. Until that changes, engagement is structurally impossible, argues PensionPay’s Archie Pritchett.
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NewsAsset managers growing concerned about AI risks, research shows
Technology firm Clearwater Analytics polled a range of investment managers working across various asset classes and found that many respondents were concerned about the potential impact of AI on areas such as data governance, regulatory compliance, and reliability.
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NewsAI pension scams put employers under pressure to strengthen fraud warnings
Employers are being urged to strengthen pension scam awareness as artificial intelligence makes fraudulent communications harder for savers to distinguish from legitimate contact.
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News‘Life moments’ are key engagement points for employers, says WTW
Trustees and scheme managers expect members to use dashboards primarily around retirement and job changes rather than checking them regularly, according to the consultancy giant.
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NewsBell says dashboard ‘has improved data quality’ as launch confirmed for 2027
The DWP has confirmed that 85% of schemes have connected to the dashboard ecosystem, with all in-scope schemes expected to meet the 31 October statutory connection deadline.
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NewsFCA sets out plan to harness and regulate AI in financial services
The City regulator said ‘agentic’ artificial intelligence could improve access and personalisation for financial services users, but warned it could also amplify fraud, cybercrime, and consumer harm risks.
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NewsAI governance is ‘key’ to success of pension reforms
Robust governance, strong controls and meaningful human oversight will be critical if trustees and providers are to harness AI effectively while maintaining member trust, according to tech firm Lumera.
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NewsDashboards update: Connection coverage reaches 85% as final deadlines approach
The Money and Pensions Service expects the MoneyHelper dashboard to become available to the general public during the 2027-28 financial year.
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NewsLarge asset owners are cautiously embracing cryptocurrency, research finds
A new survey has found that almost half (46%) of asset owners are now holding cryptocurrencies – but some remain concerned about risk and volatility.
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NewsTPR warns industry over AI governance with usage expected to spread
“AI has the potential to transform pensions for the better: improving how schemes are run, how members are supported, and how the system as a whole delivers value,” says TPR chief Nausicaa Delfas.
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NewsBlackRock’s Larry Fink: AI could deepen inequality without broader investor inclusion
In his latest annual letter to investors and shareholders, the BlackRock chairman and chief executive argued that considerations around the use of AI should not just include how such technology might affect jobs, but also who stands to benefit from the value it creates.
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NewsWhat AI is telling your members about their pension scheme
PensionBee has flagged the increasing prevalence of ‘zero click’ searches that rely on AI-generated content, while consultancy Quietroom warns on serious flaws in how large language models summarise pension scheme information.
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NewsPension schemes seek to address data ‘debt’ issues with digital tools
Nearly 30 UK pension schemes have significantly improved the accuracy of their member data after adopting digital data enrichment technology over the past year, according to Heka Global.
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OpinionRory Murphy: Should pension funds be more Machiavellian?
Experienced trustee and chair Rory Murphy challenges pension funds to be daring and embrace innovative ideas in order to best serve members’ interests.
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NewsAI adoption ‘could transform member engagement’, experts say
The impact of artificial intelligence on pensions is both “exciting and intimidating” from a trustee perspective, according to Helen Dean, chair of the Standard Life Mastertrust.
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OpinionWhy pensions administration is having a ‘Cinderella moment’
David Fairs, chair of the Pensions Administration Standards Association, explains why attitudes are changing towards admin and calls for trustees to shift focus from cost to service quality.
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NewsCapita fined £14m over data breach that affected schemes including USS
Capita was hit by a cyberattack in 2023 that saw the personal data of approximately 6.6 million people stolen, including pension records and other financial data. This included around 470,000 USS members.
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NewsBad app experiences could hit VfM assessments, research warns
With customer service set to form a major part of Value for Money assessments, new research shows that there is still much for DC providers to do to improve their digital interfaces.