All Administration articles
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NewsAI adoption ‘could transform member engagement’, experts say
The impact of artificial intelligence on pensions is both “exciting and intimidating” from a trustee perspective, according to Helen Dean, chair of the Standard Life Mastertrust.
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NewsAdmin ‘fundamental’ to pension outcomes as TPR refreshes guidance
The regulator has issued updated guidance for trustees regarding the oversight of administrators, explaining that the function has “never been more important”.
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NewsPMI launches partnership initiative to boost training and development
Three administration providers have signed up as founding members of the PMI’s Development Partnerships programme, after a regulatory report flagged recruitment and retention issues in the sector.
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OpinionWhy pensions administration is having a ‘Cinderella moment’
David Fairs, chair of the Pensions Administration Standards Association, explains why attitudes are changing towards admin and calls for trustees to shift focus from cost to service quality.
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People NewsTPR hires for crucial admin and dashboards role
Taylor Brightwell-Smith joined the regulator this week from the Government Actuary’s Department to oversee TPR’s work on administration, pensions dashboards, and cybersecurity.
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NewsAptia seeks to expand service offering with Atkin Pensions acquisition
Administration provider Aptia has also hired Stuart Heatley from Capita to lead a new unit that will provide bundled consultancy and actuarial services.
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NewsBT Pension Scheme connects to dashboard system as PDP hails 75% coverage
The UK’s biggest corporate defined benefit pension scheme has connected its 250,000 members to the pensions dashboards ecosystem, with just under a year to go until the government’s statutory connection deadline.
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NewsMyCSP staff union announces three more weeks of strike action
The Public and Commercial Services union plans a further escalation in its dispute with MyCSP, the outgoing administrator of the Civil Service Pension Scheme, with members preparing to strike from 7 to 28 November.
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OpinionIrritation or anxiety? The financial impact of member data errors
A recent Court of Appeal decision has given misdirected post a far louder echo, and it’s one that trustees and administrators can’t afford to ignore, say Eversheds Sutherland’s Jeremy Goodwin and Richard Bacon.
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NewsAddressing legacy data issues ‘has power to transform the pensions industry’
Pensions UK Annual Conference: Data quality was once seen as an administrative afterthought but is now a strategic priority fundamental to every aspect of scheme management, delegates heard.
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NewsCapita fined £14m over data breach that affected schemes including USS
Capita was hit by a cyberattack in 2023 that saw the personal data of approximately 6.6 million people stolen, including pension records and other financial data. This included around 470,000 USS members.
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NewsDon’t delay dashboard connection, regulator urges DB schemes
Schemes that fail to connect to the pensions dashboard system by 31 October next year could face regulatory action, the Pensions Regulator has warned.
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OpinionThe Friday Takeaway: Pay your pensions administrator some attention!
With Pension Awareness Week upon us, Nick Reeve looks at a crucial part of the pensions industry that is finally getting the positive attention it needs.
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NewsTrustees to shoulder more responsibility for admin improvements, TPR says
The regulator has published a report based on 12 months of engagement with leading administrators and set out areas of strength and challenges that need addressing.
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NewsDashboards: ‘Foundations laid’ for testing as more than 40m accounts connected
The figure includes more than six million members administered by Capita, as the service provider becomes the latest to announce its connection.
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OpinionThe future of pensions administration: why now really is different
Automation technologies such as artificial intelligence can support pension administrators to manage large workloads efficiently, says Trafalgar House’s Dan Taylor. This could be a game-changer for many admin teams.
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NewsSEI completes administration switch to XPS for master trust members
All 207,000 members of the £4bn SEI Master Trust have been transferred to its new administration provider.
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NewsCivil Service pension administration ‘could collapse’, union warns
The Public and Commercial Services union has been in dispute with MyCSP about its planned transition to Capita – a process the National Audit Office says is missing targets.
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NewsAdministrators spared as HMRC adjusts IHT plans, but industry warns problems remain
Death in service benefits are excluded and reporting will not be the responsibility of administrators, according to HMRC’s draft legislation for changes to inheritance tax rules.
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NewsNow Pensions slapped with £100k fine for reporting failures [updated]
The master trust and its trustee company have been fined £50,000 each over communication failings and issues around reporting incidents to the Pensions Regulator.