The dispute resolution function of the Pensions Advisory Service is to move to the Pensions Ombudsman, in a bid to simplify the process for savers who are dissatisfied with their scheme's service.
Previously, both TPAS and the ombudsman dealt with complaints; the former handled grievances lodged before the scheme is question had completed its internal dispute resolution procedure, and the latter dealt with those problems not resolved by an IDRP.
The move will see TPAS's dispute resolution team and network of more than 350 volunteer advisers transfer to the ombudsman.
Pensions ombudsman Anthony Arter said: "We have been working with TPAS to create one centre for the resolution of pension disputes, helping to ensure a simpler and quicker customer journey."
Along with the Money Advice Service and Pension Wise, TPAS is set to become part of a new single financial guidance body under legislation currently passing through parliament.
