All member engagement articles – Page 20
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OpinionDashboard: Put users at the heart of the pensions system
The UK has one of the most complex pension systems in the world. In fact, research by MoneyFacts showed that 65 per cent of people of working age don’t know where or how best to save money for retirement.
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OpinionYou might have changed your default strategy, but have scheme members?
From the blog: Consumer group Which? recently questioned whether – following the pension reforms – it is still appropriate for workplace customers to remain in default strategies targeted at annuities. As ever there is no black and white answer.
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OpinionMaxims for all schemes in member communications
Emma Douglas from Legal & General Investment Management praises the power of clear communication and positivity when it comes to engaging members with their ‘future opportunity funds’.
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OpinionTime to shoot the messenger
From the blog: Communications can help people get to grips with their long-term savings objectives, but if we do it the wrong way our attempts to help could fail – no matter how important the message.
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Opinion
Member communications: How much information is too much?
Showing interest in their defined contribution pension pots can be a struggle even for seasoned industry professionals, so how and what should schemes communicate to get maximum engagement from their members?
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News
Deluge of information stifles retirement choices
An excess of information on the pension freedoms risks poor outcomes for “procrastinating” defined contribution savers, experts have warned, meaning the industry must improve member communication and engagement.
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OpinionThe human psychology behind pension communications
Communication specialist Like Mind’s Jerry Edmondson explains what motivates people when they decide whether or not to do something – such as saving into a pension fund.
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News
PPI calls for industry to judge charges holistically
Schemes should not put undue focus on charges when assessing value for money, the Pensions Policy Institute said last week, after research showed charge levels do not necessarily correlate with outcomes.
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Features
GMP top priority this year but trustees could be missing the bigger picture
Respondents to consultancy Capita’s ‘Pension scheme insight report’ cited guaranteed minimum pension reconciliation, member communications and derisking as their main concerns for 2016, but experts say there are more acute challenges that schemes fail to address.
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News
ABI launches consultation on jargon-busting to empower members
The Association of British Insurers has this week launched a consultation and draft guide aimed at simplifying the language used to explain freedom and choice to savers.
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News
Which? calls for pensions dashboard but obstacles remain
Consumer group Which? has called on the government to introduce a pensions dashboard, but experts say there are still significant barriers to overcome before it becomes a feasible option.
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FeaturesRoyal Mail runs survey as freedoms heighten need for engagement
The Royal Mail Pension Plan is running an online member survey to judge engagement and levels of understanding among its members as freedom and choice makes member decisions even more important.
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OpinionForget freedom, millennials want security
From the blog: Born between 1980 and 2000 and entering the workplace amid one of the most significant booms and busts of recent history, millennials face a unique set of financial challenges.
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Features
MyCSP fact-find leads to unexpected flurry of member engagement
Civil Service Pension Scheme inadvertently prompted nearly half of its members to explore their pension entitlements after it carried out a survey as part of a wide-ranging engagement project, aimed at ensuring all members are informed about their benefits.
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News
And they all saved happily ever after… Uni preps students on AE
Lincoln University is entering uncharted territory as it launches a series of workshops for its students on all things money, advocating the need for planning and saving.
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FeaturesEntering the matrix: Taking pension tech to the next level
Any other business: Apple’s string of acquisitions over recent months are pushing the boundaries of artificial intelligence in the drive to get closer to consumers – but where does the pensions industry rank in the digital journey?
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OpinionRob Gardner: Three Christmas wishes…
Talking Head: Redington’s Rob Gardner lays bare his wants for the future of pension saving, including a truly long-term plan and financial education.
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Opinion
DC design: Six graphs on employers’ direction of travel
From the blog: It’s time to turn words into action. While schemes have been extolling the feted ‘better member outcomes’, little movement is taking place to turn hopes and dreams into components of success.
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Opinion
Sometimes it's hard to be a woman – 3 takeaways from the latest data
I’m sure Tammy Wynette didn’t have pensions in mind when she sang these lyrics in that classic country dirge.
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OpinionShadow pensions minister: Building awareness v expensive publicity
From the blog: Since I became shadow pensions minister the three major issues on my desk every week are the pension freedoms, auto-enrolment and the new single-tier state pension.