All member engagement articles – Page 15
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OpinionAre you doing enough to protect your members from scammers?
Helen Miles, a pensions partner at law firm Squire Patton Boggs, explains how trustees and employers can communicate with pension scheme members to protect them from scammers.
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News
21% of older workers think they are too savvy to be scammed
A joint regulatory scams awareness campaign has prompted tens of thousands of people to seek information about pension scams, but more than half of 45-65 year olds with a pension still do not think they are likely to be targeted by con artists.
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NewsOnly one in 100 members wants paper comms, finds BAA scheme
The BAA Pension Scheme’s digital push on communications has led to virtually the entire membership opting to switch to electronic information.
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News
Customers satisfied with Pension Wise, but take-up concerns remain
Nine in 10 customers who have had a Pension Wise appointment are satisfied with their experience of the service overall, a recent report has shown, but concerns remain over the take-up of the government-backed guidance service.
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OpinionWhy would anyone set up a trust-based scheme today?
Secondsight’s Matthew Mitten explains the shift from trust-based to contract-based defined contribution schemes, arguing that individuals should be encouraged to engage with their pension through innovative workplace education rather than relying on a board of trustees to make decisions on behalf of the masses.
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News
Only 39% of young savers confident about retirement prospects
Young savers in the UK are in danger of being left in the lurch when it comes to retirement planning, a recent survey has shown, with experts mooting auto-escalation and better financial education as possible solutions to a looming crisis in the decades ahead.
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FeaturesIndustry must innovate to build on pension comms progress
Many see the dashboard as a critical component in pensions communication. While the government’s promise to commit £5m to the pensions dashboard project is encouraging, there is so much more that needs to be done by providers, consultants and employers if the initiative is to have any real impact.
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OpinionHelping pension savers make the right decisions
As a regulator, we are sometimes asked how much money should be put aside for a comfortable retirement. We can answer only that ‘it depends’ – for example on an individual’s needs and expectations, and their other assets.
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News
Half of today’s over-40s are retirement savvy
On the go: Encouragingly, half of the over-40s in the UK have sufficient basic knowledge of the factors that may influence their later-life income to avoid the worst retirement pitfalls. However, one in 14 people are at high risk of making poor financial choices.
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NewsImperial Brands’ proposal to disband member forum ‘disappointing’
Imperial Brands is looking to discontinue a consultative committee at its Imperial Tobacco Pension Fund, arguing that the benefits gained by holding the forum do not warrant the cost, workload and logistical efforts required to run the twice-yearly meeting.
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NewsThousands of Nationwide scheme members sign up to new portal
Nationwide Pension Fund has seen successful take-up of its new online pensions portal among members, as the scheme continues to put its faith in online communications and works on new developments for the portal.
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FeaturesJLT switch to TDF default sees boost in engagement
An overhaul of the default arrangement in the Jardine Lloyd Thompson Pension Scheme’s defined contribution section, switching from a lifestyle arrangement to target date funds, has brought its more engaged members back from their self-select funds.
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News
Trustees and employers must focus on financial wellbeing, experts say
Poor financial wellbeing is costing UK businesses £1.6bn each year, recent research has shown, as experts call on companies and trustees to do more to support employees.
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NewsThree big ideas for better member engagement
For all the successes of behavioural finance and auto-enrolment, the weight of retirement decisions on savers means member engagement is still important. Three experts pitch their ideas to improve scheme communications.
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News
How open banking can help pensions
The pensions industry is on the cusp of its own 'open banking'-style revolution in the way that consumers interact with their finances and manage their pensions, according to experts.
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PodcastsPodcast: DC default design - Make sure you understand your members
Podcast: Last month, Pensions Expert reported that trustees of the Lloyds Bank Pension Scheme No.1 had overhauled the default offering for their DC members. In this episode, Lydia Fearn, head of DC and financial well-being at consultancy Redington, and Maria Nazarova-Doyle, senior investment consultant and head of DC investment consulting at JLT Employee Benefits, discuss the most important factors for trustees to consider when designing or reviewing their default investment strategy.
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FeaturesHow can we restore trust in pensions?
Analysis: Savers have long remained detached and bemused by their pension arrangements. Indeed, the success of auto-enrolment has partly depended upon consumer inertia.
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FeaturesShould schemes use social media to engage with members?
Any other business: On July 26, members of the Teachers’ Pensions Scheme were informed via Facebook that their service was experiencing disruption. Later that day, they were told that access had been restored. Some members disagreed.
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OpinionHow to tailor comms to changing work patterns
Tailored communications and a campaign approach can make all the difference when trying to engage scheme members, says AHC’s Karen Partridge.