All member engagement articles – Page 22
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Opinion
How your scheme can make the most of big data
Any other business: Last week's piece explored how schemes can tighten their data compliance processes. But how can trustees take data one step further to improve how the scheme is run?
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NewsSSE doubles DC contributions in bid to close adequacy gap
Energy company SSE doubled contribution rates in its auto-enrolment default after carrying out a survey of members, as wider concerns mount over continuing low contribution levels.
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News
Make it personal: Qantas's key to engagement success
NAPF Investment Conference 2015: Personalising communication is critical to achieving meaningful member engagement, said the chief of Australian super Qantas, after it gained a one in four response from an innovative campaign.
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News
FCA chief: everybody has a role to play in achieving good outcomes
NAPF Investment Conference 2015: The chief executive of the Financial Conduct Authority has warned about the importance of delivering the pensions reforms to overcome “one of the defining challenges of our age”.
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Opinion
Where employers can help fill the guidance gap
The Budget announced exciting and attractive individual choice at retirement, but greater flexibility demands better information and understanding to help make the most appropriate decisions.
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Opinion
Five steps for building a reform engagement strategy
AHC’s Karen Partridge explains how schemes can construct an effective – and lasting – reform communications strategy.
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Features
‘State your complaint’. Dealing with unhappy scheme members
Any other business: Fancy a date with the pensions ombudsman? Thought not. Industry experts argue that a solid complaints procedure can save schemes time and money in the long term.
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News
Pension tools not up to scratch for post-April flexibilities, say experts
Communication experts have called for schemes to avoid jargon and break down complexity in online illustration tools, as research reveals wide variation across offerings and patchy understanding of reforms.
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Features
Does your pension scheme work for younger savers?
Young people’s participation in pension schemes is on the up, thanks largely to auto-enrolment, challenging their managers to plug into the needs of their changing membership profiles.
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News
NHS scheme sees positive response for overhauled comms
The NHS Pension Scheme has sought to turn around criticism from employers on its communications approach, with the launch of online statements for employees detailing their various entitlements.
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Opinion
What Malcolm in the Middle says about our retirement prospects
We've been talking about it for nigh on a year now, but a report released by the National Association of Pension Funds today paints a detailed portrait of the decision-making paralysis facing many in the 50-70 age group at retirement.
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Features
Can a scheme rebrand reignite member engagement?
Any other business: The ongoing pension reforms inevitably have pushed schemes to reevaluate how they engage with members and update their communication materials.
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News
Guidance questions leave employers wavering on workplace education
Industry experts have reported employer doubts over the effectiveness of the guidance guarantee, but have also predicted the service could act as a catalyst to review their financial education programmes.
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Opinion
Tax allowance boost could buffer SMEs against rising AE costs
The Association of Consulting Actuaries has called for action to help alleviate the financial pressure on small companies resulting from the statutory increases in auto-enrolment contributions.
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Opinion
Why relief doesn't come easy with pensions tax
Nobody understands it. It gives the greatest benefit to the wealthy. And it simply is not working as an incentive to get people saving into a pension. We are, of course, talking pensions tax relief.
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News
Loud and clear: Vodafone and civil service among top comms stories
The past year has seen many schemes embark on communication drives to boost engagement, in the wake of auto-enrolment staging and the Budget reforms.
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Opinion
Why fancy tools are not enough to communicate with savers
AHC’s Karen Partridge discusses where savings tools do and do not work to engage scheme members, and how a successful portal can be a win-win for staff and employers.
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Opinion
When is halfway not halfway? Measuring the AE journey
Talking head: Pensions commentator Steve Bee looks at the engagement challenges faced by smaller employers in light of the shift to a more individualist pensions regime.
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Features
Royal Mail seeks member feedback on comms strategy
The Royal Mail pension scheme is consulting members on its communication strategy to make sure they understand their benefits following a period of high-profile change for the country’s five-century-old postal service.
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Opinion
Where bribery is smiled upon: Is paying for feedback worth the effort?
Any other business: With market research companies offering incentives such as vouchers, electrical goods and even hard cash to consumers who complete their surveys, it is clear getting feedback on any product or service can be a struggle.