All Communications articles – Page 16
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NewsSSE doubles DC contributions in bid to close adequacy gap
Energy company SSE doubled contribution rates in its auto-enrolment default after carrying out a survey of members, as wider concerns mount over continuing low contribution levels.
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Opinion
DC derisking needs a more personalised approach
The news that 20 Aon Hewitt defined contribution schemes have left members exposed to investment risk due to a lifestyling failure is clearly the result of an unfortunate blunder, writes Andrew Pennie of Intelligent Pensions.
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News
Make it personal: Qantas's key to engagement success
NAPF Investment Conference 2015: Personalising communication is critical to achieving meaningful member engagement, said the chief of Australian super Qantas, after it gained a one in four response from an innovative campaign.
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Opinion
Five steps for building a reform engagement strategy
AHC’s Karen Partridge explains how schemes can construct an effective – and lasting – reform communications strategy.
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News
Pension tools not up to scratch for post-April flexibilities, say experts
Communication experts have called for schemes to avoid jargon and break down complexity in online illustration tools, as research reveals wide variation across offerings and patchy understanding of reforms.
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Features
Does your pension scheme work for younger savers?
Young people's participation in pension schemes is on the up, thanks largely to auto-enrolment, challenging their managers to plug into the needs of their changing membership profiles.
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OpinionEditorial: Everything can be improved
This week we lead with two stories on communication, and how to learn when things don’t go so well.
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News
NHS scheme sees positive response for overhauled comms
The NHS Pension Scheme has sought to turn around criticism from employers on its communications approach, with the launch of online statements for employees detailing their various entitlements.
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News
Civil Service scheme looks to widen comms after payment delays
The Civil Service Pension Scheme plans to turn to Instagram and mobile technology to communicate with members as it recovers from the fallout of its administration transfer in September.
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Opinion
Regulator: Scammers continue to evolve, we will too
Talking Head: The Pensions Regulator’s Andrew Warwick-Thompson demonstrates how its Scorpion campaign is remaining nimble to tackle the evolving nature of pension scams.
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Opinion
Communicating difficult benefit changes: a scheme guide
Is there a good way to give bad news? Close Brothers’ Jeanette Makings details some best-practice approaches when delivering potentially tough messages to scheme members.
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Features
Can a scheme rebrand reignite member engagement?
Any other business: The ongoing pension reforms inevitably have pushed schemes to reevaluate how they engage with members and update their communication materials.
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News
Airport operator to offer flexible drawdown from April
Manchester Airports Group will offer its 2,500 defined contribution scheme members flexible drawdown by the time April's pension freedoms kick in, allowing them to access their savings without having to leave the scheme.
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News
Guidance questions leave employers wavering on workplace education
Industry experts have reported employer doubts over the effectiveness of the guidance guarantee, but have also predicted the service could act as a catalyst to review their financial education programmes.
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News
West Midlands plans online growth after web traffic more than doubles
West Midlands Pension Fund plans to develop its online member portal after further growth in traffic and member engagement, as digital communication becomes a mainstay of the sector.
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News
Loud and clear: Vodafone and civil service among top comms stories
The past year has seen many schemes embark on communication drives to boost engagement, in the wake of auto-enrolment staging and the Budget reforms.
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News
Marine Harvest's trilingual roadshow keeps opt-outs in single figures
Salmon supplier Marine Harvest used boats, planes and cars to reach employees across the far reaches of northern Scotland, in a face-to-face auto-enrolment communication campaign that reflects the challenges faced by remote employers.
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NewsOmbudsman's RBS ruling builds pressure on scheme comms
Pension schemes have been encouraged to increase the pre-retirement education given to scheme members, after the pensions ombudsman found the RBS Group Pension Fund “failed in [its] duty of care" to one member.
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Opinion
Why fancy tools are not enough to communicate with savers
AHC’s Karen Partridge discusses where savings tools do and do not work to engage scheme members, and how a successful portal can be a win-win for staff and employers.
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Opinion
When is halfway not halfway? Measuring the AE journey
Talking head: Pensions commentator Steve Bee looks at the engagement challenges faced by smaller employers in light of the shift to a more individualist pensions regime.