All Administration articles
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OpinionRailpen: What does a member-first approach really mean?
Nic Cromack, chief officer for member services at Railpen, explains how the pension scheme has overhauled its approach and continues to innovate to support members.
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OpinionBetter admin is the key to improving retirement outcomes
Rory Murphy, former chair of the Merchant Navy Officers’ Pension Fund, calls for urgent action to raise administration standards and stop members from being negatively impacted by poor practices.
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NewsLGPS funds face growing resources squeeze, Aon poll finds
Nearly three-quarters of Local Government Pension Scheme (LGPS) funds do not have enough staff with the right skills to carry out day-to-day operations, according to an Aon poll.
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OpinionTPR: Quality of service is a key part of the pensions value proposition
The Pensions Regulator’s Gaucho Rasmussen highlights the watchdog’s emphasis on administration standards and urges trustees to put this to the top of agendas.
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NewsMajor master trusts collaborate to cut pension transfer times
Providers including Nest, the People’s Pension, Smart Pension, and Now Pension have established Pathfinder, a working group that will explore “practical ways to improve pension transfers”.
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NewsZedra warns trustees over member complaint handling as rule change looms
An imminent change to data protection complaint-handling rules could pose a risk to trustee boards that do not have adequate oversight of third-party administrators and other data handlers.
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NewsCapita sacked as Royal Mail administrator and slammed over Civil Service failures
The paymaster general has stripped Capita of its administration contract for the government-run portion of the Royal Mail pension scheme, and levelled further criticisms over its handling of the Civil Service Pension Scheme.
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NewsTrade groups support ‘minimum standards’ for administrators
The administration standards body supports proposals to subject providers to minimum standards across risk management, continuity planning, and other areas.
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OpinionTrusteeship and administration: Preparing for a consolidated future
David Fairs, a former TPR executive and now chair of the Pensions Administration Standards Association (PASA), looks into what the rapidly evolving pension landscape means for administration providers.
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OpinionPMI: Investing in admin skills to protect savers as outsourcing increases
Varsha Gicas, chief customer officer at the Pensions Management Institute (PMI), reflects on her recent visit to India and explains why investing in global professionals is essential to raising standards across the industry.
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OpinionPASA: Why small schemes face a different dashboard connection challenge
With the final few staging deadlines approaching, dashboard connections are top of the agenda for many small schemes. As PASA’s Maurice Titley explains, these will face some tricky challenges that larger schemes may not have had to navigate.
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NewsCabinet Office to provide hardship loans to Civil Service pensioners, union says [updated]
The Cabinet Office plans to support some Civil Service pensioners as administration provider Capita struggles to cope with a backlog of tens of thousands of cases.
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NewsPension schemes seek to address data ‘debt’ issues with digital tools
Nearly 30 UK pension schemes have significantly improved the accuracy of their member data after adopting digital data enrichment technology over the past year, according to Heka Global.
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NewsPMI seeks to upskill offshore pension administration provision
The PMI’s chief customer officer is to visit India to meet with staff from administration providers as part of a plan to “raise professional standards across the UK pensions ecosystem”.
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NewsTrafalgar House upgrades digital member communications through Smart partnership
The upgrade will initially focus on retirement communications, before being rolled out across a wider set of member communications, the administrator has announced.
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NewsAI adoption ‘could transform member engagement’, experts say
The impact of artificial intelligence on pensions is both “exciting and intimidating” from a trustee perspective, according to Helen Dean, chair of the Standard Life Mastertrust.
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NewsAdmin ‘fundamental’ to pension outcomes as TPR refreshes guidance
The regulator has issued updated guidance for trustees regarding the oversight of administrators, explaining that the function has “never been more important”.
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NewsPMI launches partnership initiative to boost training and development
Three administration providers have signed up as founding members of the PMI’s Development Partnerships programme, after a regulatory report flagged recruitment and retention issues in the sector.
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OpinionWhy pensions administration is having a ‘Cinderella moment’
David Fairs, chair of the Pensions Administration Standards Association, explains why attitudes are changing towards admin and calls for trustees to shift focus from cost to service quality.
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People NewsTPR hires for crucial admin and dashboards role
Taylor Brightwell-Smith joined the regulator this week from the Government Actuary’s Department to oversee TPR’s work on administration, pensions dashboards, and cybersecurity.