All Administration articles
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NewsInsurers urged to give more information on post-deal customer service
LCP and Law Debenture are calling for insurers to disclose comparable data around customer service and administration to help trustees make decisions on bulk annuity transactions.
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NewsProfessional standards ‘have never been more important’ as reform pressures mount
The Pensions Management Institute has called for higher standards across the industry as schemes prepare to implement a wide-ranging programme of pensions reform.
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NewsHow is AI being used across pension schemes’ supply chains?
Pension schemes need a clearer picture of where artificial intelligence is being used across their operations and supply chains as adoption accelerates, according to technology firm Penfold.
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NewsUnions take Civil Service pension insourcing campaign to Downing Street
The Prospect and Public and Commercial Services unions are petitioning the government to name a responsible minister and bring the administration of the Civil Service Pension Scheme in-house.
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NewsIsio acquires Trafalgar House to expand core admin functions
The significant acquisition is due to complete at the end of August, with Trafalgar House’s administration team joining the existing function led by Kevin Howard.
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FeaturesSizing up the challenge: Managing the transition from buy-in to buyout
Insurers and consultants are confident about their ability to handle the high volume of bulk annuity deals, but juggling demand for resources as schemes transition from buy-in to buyout could be tricky, as Bradley Gerrard reports.
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NewsWhy pension schemes could be ‘failing’ members outside of the office
Pension schemes need to do more to engage with people who do not typically work at a desk, according to new research from Quietroom.
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NewsBrightwell to administer Rolls-Royce scheme following buyout
Pension Insurance Corporation has completed a £4.3bn buyout of the Rolls-Royce Pension Fund in nine months, a transition aided by a new administration partnership with Brightwell.
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NewsUnion renews call for Capita to be stripped of Civil Service pension contract
Capita has been struggling to address a severe backlog of outstanding pension payments and other issues regarding the Civil Service Pension Scheme since it took over the administration contract at the end of last year.
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OpinionRailpen: What does a member-first approach really mean?
Nic Cromack, chief officer for member services at Railpen, explains how the pension scheme has overhauled its approach and continues to innovate to support members.
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OpinionBetter admin is the key to improving retirement outcomes
Rory Murphy, former chair of the Merchant Navy Officers’ Pension Fund, calls for urgent action to raise administration standards and stop members from being negatively impacted by poor practices.
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NewsLGPS funds face growing resources squeeze, Aon poll finds
Nearly three-quarters of Local Government Pension Scheme (LGPS) funds do not have enough staff with the right skills to carry out day-to-day operations, according to an Aon poll.
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OpinionTPR: Quality of service is a key part of the pensions value proposition
The Pensions Regulator’s Gaucho Rasmussen highlights the watchdog’s emphasis on administration standards and urges trustees to put this to the top of agendas.
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NewsMajor master trusts collaborate to cut pension transfer times
Providers including Nest, the People’s Pension, Smart Pension, and Now Pension have established Pathfinder, a working group that will explore “practical ways to improve pension transfers”.
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NewsZedra warns trustees over member complaint handling as rule change looms
An imminent change to data protection complaint-handling rules could pose a risk to trustee boards that do not have adequate oversight of third-party administrators and other data handlers.
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NewsCapita sacked as Royal Mail administrator and slammed over Civil Service failures
The paymaster general has stripped Capita of its administration contract for the government-run portion of the Royal Mail pension scheme, and levelled further criticisms over its handling of the Civil Service Pension Scheme.
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NewsTrade groups support ‘minimum standards’ for administrators
The administration standards body supports proposals to subject providers to minimum standards across risk management, continuity planning, and other areas.
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OpinionTrusteeship and administration: Preparing for a consolidated future
David Fairs, a former TPR executive and now chair of the Pensions Administration Standards Association (PASA), looks into what the rapidly evolving pension landscape means for administration providers.
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OpinionPMI: Investing in admin skills to protect savers as outsourcing increases
Varsha Gicas, chief customer officer at the Pensions Management Institute (PMI), reflects on her recent visit to India and explains why investing in global professionals is essential to raising standards across the industry.
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OpinionPASA: Why small schemes face a different dashboard connection challenge
With the final few staging deadlines approaching, dashboard connections are top of the agenda for many small schemes. As PASA’s Maurice Titley explains, these will face some tricky challenges that larger schemes may not have had to navigate.