The latest hires, promotions and appointments for the week ending 27 March 2026.
Consultancy group LCP has made two senior appointments in a move it says reflects the “evolving pensions market”.
Nick Clark has been appointed as head of pensions actuarial, responsible for aligning the firm’s commercial and people strategies, while Jon Forsyth is taking on the role of head of pensions developments. Forsyth – who chairs the Society of Pension Professionals’ defined benefit (DB) committee – will lead LCP’s work on pensions policy and industry change.
In a statement, LCP said: “The new roles have been created in response to the evolving pensions landscape, with DB schemes now considering a wider spectrum of options”, including superfunds and run on.
Michelle Wright, head of pensions strategy at LCP, added: “DB schemes are facing a broader set of choices and fresh challenges, and the pace of change continues to increase. Against that backdrop, trustees and sponsors need advice that is clear, holistic and grounded in practical experience.”
Aptia enters risk transfer consulting with new hire
Aptia has hired Jaysukh Shah to head its risk transfer proposition, a newly created function for the company, as it continues to expand its services.
Shah joins from PwC and has also worked for Mercer and JLT over a 20-year career in the pensions industry.
He said: “The market for risk transfer solutions is evolving rapidly, and trustees are looking for clear, strategic guidance rooted in robust data and practical experience. I’m looking forward to supporting clients as they navigate risk management, improve data and investment efficiency, and plan effectively for their end‑game.”
Stuart Heatley, consulting leader at Aptia, added: “Pension schemes are facing increasing demands, and Jay’s expertise will play a crucial role in helping trustees achieve the best possible outcomes for their members.”
Waters to chair Hymans Robertson Foundation
Paul Waters, head of defined contribution markets at Hymans Robertson, has been appointed chair of the consultancy’s foundation. He is currently vice-chair of the foundation and succeeds Gill Tait, who has been involved since its establishment 10 years ago.
The Hymans Robertson Foundation aims to support young people and communities across the UK through long‑term partnerships with a network of charities. The consultancy distributes a proportion of its annual profits to the foundation, which has paid out £1.5m in grants according to its latest annual report.
Waters said: “I’m honoured to be taking on the role of chair at a time when the foundation’s work feels more important than ever. I’m looking forward to helping young people fulfil their potential, particularly those who are unable to access the opportunities they deserve.”
New customer chief at L&G
Legal & General (L&G) has appointed Sarah Spooner to the newly created role of chief customer officer across its Retail and Institutional Retirement businesses.
She has more than 15 years of experience in customer service and strategy and joins L&G from Three UK, where she led customer strategy.
In a statement, L&G said combining the customer role across institutional and retail would “create a better-connected, consistent experience” for its customers.
Spooner will be responsible for operational customer and client services while L&G’s teams seek to enhance the quality, responsiveness, and reliability of its services.
On the retail side, L&G said it was working with Microsoft to deliver “an AI-powered platform to enhance interactions for customers and colleagues”, while the institutional business is in the midst of an overhaul designed to “strengthen its service proposition and the technology underpinning it, including a new customer and member portal by 2027”.
