All member engagement articles
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NewsAI adoption ‘could transform member engagement’, experts say
The impact of artificial intelligence on pensions is both “exciting and intimidating” from a trustee perspective, according to Helen Dean, chair of the Standard Life Mastertrust.
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NewsDC savers need better representation at top level, says Nest board member
ShareAction’s chief executive Catherine Howarth calls for more member representation in DC schemes, while Nest prepares to hold its first “members’ assembly” next year.
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OpinionWhy the success of targeted support is so important
The Financial Conduct Authority is working on a ‘targeted support’ regime that could allow financial services providers to steer groups of consumers in certain directions. Fairer Finance’s Tim Hogg explains why getting this right is so important.
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NewsPension engagement and profitability ‘go hand-in-hand’, research suggests
Two-thirds of UK businesses that take an active role in educating employees on pensions reported ‘very good’ financial performance, according to new research from Scottish Widows.
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OpinionABI: Supporting the ‘Pay Your Pension Some Attention’ campaign
It’s Pensions Awareness Week, and Emily-Mae Collins of the Association of British Insurers outlines the many positive intiatives that will help consumers pay their pension some attention.
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NewsBad app experiences could hit VfM assessments, research warns
With customer service set to form a major part of Value for Money assessments, new research shows that there is still much for DC providers to do to improve their digital interfaces.
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FeaturesHow to keep consumers coming back to pensions dashboards
As the Money and Pensions Service gears up to test its MoneyHelper pensions dashboard, Ellie Duncan explores how the industry can ensure that consumers get the most from this new service.
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OpinionMaking pensions accessible for LGBTQ+ members
Despite significant improvements to inclusivity in pensions, there are still some groups that struggle to engage with their retirement savings. LCP’s Jess Horner and Zoë Burdo, organisers of the O:pen industry network, explain what can still be done to address the shortfalls.
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FeaturesCase study: First Bus bypasses master trusts for a bespoke DC route
First Bus’ defined contribution (DC) pension scheme has opted not to consolidate into a master trust so far. Head of pensions Muntazir Hadadi explains why, with contributions from the scheme’s lawyer and members.
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NewsThree quarters of pension savers lack access to adequate technology from providers
New research from Bravura Solutions unearths a worrying lack of pensions technology that is hampering engagement.
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OpinionDecoding the pensions industry’s ‘alphabet soup’
The PLSA’s Zoe Alexander seeks to decipher some industry jargon and asks how pension professionals can make the retirement savings world clearer for consumers.
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OpinionScottish Widows research reveals the ‘engagement savers really want’
New research by the Scottish Widows Master Trust shows that members are feeling more confident about their retirement prospects. Sharon Bellingham, master trust lead at Scottish Widows, explores what this means for engagement best practice.
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OpinionPension sharing orders and contracting out: key considerations
Gateley Legal’s Michael Collins explains a niche but important issue to consider when including pension benefits in divorce or separation settlements.
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OpinionThe secret of member engagement
TikTok campaigns, influencers, or something else? Quietroom’s Caroline Hopper explores how to approach effective communications.
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NewsInnovation Interviews: Scottish Widows on gamification and pensions
In this edition of Pensions Expert’s interviews with Innovation Award winners, Scottish Widows’ Robert Cochran explains the impact of a simple app and how technology can help boost member engagement.
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OpinionFinancial wellbeing needs a health warning
Workplace financial wellbeing programmes are important. But they’re also risky and difficult to get right. Why is that, and what can employers do to get it right?
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OpinionWhat savers really think about their investments
The Pensions and Lifetime Savings Association recently polled savers to find out their attitudes to where their money is invested. Here’s what they said.
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NewsDashboard lessons from overseas
Learnings for the UK from Richard Smith’s European dashboards tour
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NewsEngineering company appoints LifeSight as master trust provider
On the go: Engineering company KBR has appointed LifeSight as master trust provider for its 6,400 UK defined contribution scheme members.
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OpinionAdapting solutions to member needs in today’s world
Railpen chief officer for benefits Paul Sturgess explains how member communication has evolved and how education, collaboration and technology are now integral parts of pensions admin.