All member engagement articles
-
NewsBad app experiences could hit VfM assessments, research warns
With customer service set to form a major part of Value for Money assessments, new research shows that there is still much for DC providers to do to improve their digital interfaces.
-
FeaturesHow to keep consumers coming back to pensions dashboards
As the Money and Pensions Service gears up to test its MoneyHelper pensions dashboard, Ellie Duncan explores how the industry can ensure that consumers get the most from this new service.
-
OpinionMaking pensions accessible for LGBTQ+ members
Despite significant improvements to inclusivity in pensions, there are still some groups that struggle to engage with their retirement savings. LCP’s Jess Horner and Zoë Burdo, organisers of the O:pen industry network, explain what can still be done to address the shortfalls.
-
FeaturesCase study: First Bus bypasses master trusts for a bespoke DC route
First Bus’ defined contribution (DC) pension scheme has opted not to consolidate into a master trust so far. Head of pensions Muntazir Hadadi explains why, with contributions from the scheme’s lawyer and members.
-
NewsThree quarters of pension savers lack access to adequate technology from providers
New research from Bravura Solutions unearths a worrying lack of pensions technology that is hampering engagement.
-
OpinionDecoding the pensions industry’s ‘alphabet soup’
The PLSA’s Zoe Alexander seeks to decipher some industry jargon and asks how pension professionals can make the retirement savings world clearer for consumers.
-
OpinionScottish Widows research reveals the ‘engagement savers really want’
New research by the Scottish Widows Master Trust shows that members are feeling more confident about their retirement prospects. Sharon Bellingham, master trust lead at Scottish Widows, explores what this means for engagement best practice.
-
OpinionPension sharing orders and contracting out: key considerations
Gateley Legal’s Michael Collins explains a niche but important issue to consider when including pension benefits in divorce or separation settlements.
-
OpinionThe secret of member engagement
TikTok campaigns, influencers, or something else? Quietroom’s Caroline Hopper explores how to approach effective communications.
-
NewsInnovation Interviews: Scottish Widows on gamification and pensions
In this edition of Pensions Expert’s interviews with Innovation Award winners, Scottish Widows’ Robert Cochran explains the impact of a simple app and how technology can help boost member engagement.
-
OpinionFinancial wellbeing needs a health warning
Workplace financial wellbeing programmes are important. But they’re also risky and difficult to get right. Why is that, and what can employers do to get it right?
-
OpinionWhat savers really think about their investments
The Pensions and Lifetime Savings Association recently polled savers to find out their attitudes to where their money is invested. Here’s what they said.
-
NewsDashboard lessons from overseas
Learnings for the UK from Richard Smith’s European dashboards tour
-
NewsEngineering company appoints LifeSight as master trust provider
On the go: Engineering company KBR has appointed LifeSight as master trust provider for its 6,400 UK defined contribution scheme members.
-
OpinionAdapting solutions to member needs in today’s world
Railpen chief officer for benefits Paul Sturgess explains how member communication has evolved and how education, collaboration and technology are now integral parts of pensions admin.
-
OpinionMember engagement is good, but inertia is better
Quietroom director Simon Grover makes the case for inertia ahead of member engagement.
-
OpinionInclusivity – the forgotten ‘I’ in ED&I for trustees
Broadstone head of policy David Brooks details how inclusion can make a real difference for trustee boards in their diversity journey and help with member engagement.
-
NewsPensions industry should look ‘beyond narrow compliance’
The Pensions Regulator and the Financial Conduct Authority want the industry to look “beyond narrow compliance” and consider consumer outcomes.
-
NewsNest and Sainsbury’s members shrug off LDI crisis
October’s market turmoil and the slump in UK government bonds did not trigger a spike in Nest members checking their defined contribution pots, the research arm of the government master trust has said.
-
NewsAon warns of 'unintended consequences' from pension campaign
On the go: Aon has warned the Pensions Awareness Week campaign could have “unintended consequences” due to the current cost of living crisis.