All Communications articles – Page 7
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News
Govt u-turns on fees disclosure in simpler annual statement
The government has abandoned plans to make pension providers include costs and charges in their new simplified annual statements, which could become mandatory for defined contribution schemes in the near future as progress in this area remains slow.
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News
Doctors’ admin saga rumbles on as compensation issued
Doctors are up in arms over a long history of serious pensions administration shortcomings in the lumbering NHS Pension Scheme, some of which are still surfacing.
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OpinionHow schemes can improve member communication during pandemic
No scheme membership is alike, but all good communication strategies show empathetic consideration for the preferences of each individual member, writes Buck’s Brad Compton.
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News
Redundancies cause threefold rise in member requests at BA
Redundancies at British Airways coupled with members’ concerns about the security of their pensions have significantly increased the workload of its administration team, which has prompted the schemes to set up a communication plan to deal with the issue.
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OpinionTrustees need to up their game to protect member journey
Trustees should up their game when it comes to contingency planning and member communications, as 90 per cent of schemes that have entered assessment at the pensions lifeboat fund could be better prepared, writes Helen Beckinsale, panel service manager at the Pension Protection Fund.
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News
Nest and DWP to analyse Covid-19 impact on self-employed savers
On the go: The government-backed master trust is to examine the financial impact of Covid-19 on self-employed people, with the pandemic delaying its practical tests expected this year.
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News
PASA issues updated Covid-19 guidance
On the go: The Pensions Administration Standards Association has issued updated guidance designed to help administrators navigate the gradual end of lockdown.
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News
At-retirement support weakest link in workplace pensions
Data crunch: Pension providers must improve on supporting members at the point of retirement, while post-retirement drawdown options are also in need of investment, according to new research.
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News
Third of schemes improve outcomes for transferring members
On the go: Almost a third of pension schemes — 30 per cent — have taken action to improve outcomes for their members when transferring out of their defined benefit plan, according to research from XPS Pensions.
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NewsNews UK partners with Scottish Widows on pension app testing
Newspaper publisher News UK is collaborating with Scottish Widows on the testing of a new member app, as the pensions industry counts the cost of its failed attempts to boost engagement.
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News
Third of schemes facilitating financial advice to members
On the go: One-third (34 per cent) of defined benefit scheme trustees are facilitating financial advice for their members as they approach retirement, new research found.
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OpinionWhy face-to-face member engagement outdoes digital… for now
The London Pension Fund Authority’s Robert Branagh explains why meeting members in person can quell scam fears and inform strategy on environmental, social and governance issues.
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News
Minister presses ahead on simpler statements
On the go: The Department for Work and Pensions is consulting on measures to hasten the adoption of two-page simplified pension statements, in response to sluggish uptake from the industry.
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News
Self-employed want help with long-term finances, study finds
An investigation into the saving habits of the self-employed has found that entrepreneurs want help to save for the long term, but are put off by the inflexibility and specific goal of pensions.
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Features
‘Powerless’ employees see AE minimums as recommendations
Data Crunch: Pension savers wrongly think minimum contribution levels required under automatic enrolment are the government’s recommendation for how much to save, research has revealed.
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OpinionPension risk transfers: How can we best manage employee anxiety?
A time of unprecedented change is seeing schemes closed, bought out, consolidated and even benefits changed. Sue Cox of like minds talks trustees and employers through how good communication can smooth the journey for members.
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NewsMPS surplus share uplift would not be 'transformational', say trustees
Former miners campaigning for the government's 50/50 split of their pension fund’s surplus to be renegotiated have been told by their own trustees the impact of such a change could be underwhelming.
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OpinionPursuing simplicity remains vital
Schemes must be transparent, non-complex and focused on member outcomes, if the industry is to retain consumer confidence, writes ACA chair Jenny Condron.
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PodcastsPodcast: Are you doing enough to engage scheme members?
Podcast: While technology is helping improve pensions communications across the industry, several challenges remain. In this PE podcast, Shola Salako, trustee representative at Dalriada Trustees, and Rhys Williams, strategy director at communications consultancy Quietroom, discuss the different ways in which schemes and providers can engage with members, and where they might be going wrong.
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Opinion
What is the most important feature of a good DC scheme?
Data crunch: There is no doubt that defined contribution pension schemes face a large number of challenges in their quest to deliver good member outcomes.