All Pensions Ombudsman articles – Page 2
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NewsWaiting times a problem as demand for Pensions Ombudsman rises
The Pensions Ombudsman has been successful in its application for additional funding, part of which will go towards establishing its new pensions dishonesty unit, and tackling customer waiting times as demand is expected to rise by at least 10 per cent over the next year.
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NewsOmbudsman fines Capita for substandard administration
The Pensions Ombudsman has told Capita to pay £500 to a disgruntled scheme member as its communications “fell below the standards of good administration”, though the member’s substantive complaint was not upheld.
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NewsOmbudsman orders employer to rectify incorrect contributions
On the go: The Pensions Ombudsman has ordered an employer to pay contributions into an employee’s Nest pension, more than three years after deductions had been made from his pay.
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News‘Fundamental duties’ overlooked as claimant misses 12 years of benefits
The Pensions Ombudsman has partially upheld a complaint against the trustee of the Midcounties Co-operative Pension Scheme, criticising the scheme's record keeping, but fell short of awarding the applicant the 12 years’ worth of entitlements he sought.
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NewsJaguar and Mercer rapped by ombudsman for ‘woeful’ service
The trustee of the Jaguar Pension Plan, and its administrator Mercer, have been ordered to compensate a member who retired on the basis of incorrect information about his pension.
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NewsSchemes free to consider McCloud ‘immediate detriment’ payments
On the go: Pension schemes may weigh up whether it is appropriate to offer a remedy to members suffering “immediate detriment” from the McCloud ruling, the Pensions Ombudsman has said.
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NewsMPs approve Dominic Harris as new Pensions Ombudsman
On the go: The Work and Pensions Committee has approved the appointment of CMS partner Dominic Harris as the next Pensions Ombudsman.
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NewsOmbudsman’s anti-scam unit working on 48 cases
On the go: The Pensions Ombudsman’s new anti-scams unit, launched in November, is currently working on 48 cases with assets of more than £40mn under consideration.
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NewsProspective ombudsman to be ‘evolutionary’, not ‘revolutionary’
On the go: Prospective Pensions Ombudsman Dominic Harris has said he would look to improve customer satisfaction and the backlog that the ombudsman is currently facing, if appointed to the position.
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NewsDWP recommends CMS partner as new Pensions Ombusdman
On the go: The Department for Work and Pensions has announced that CMS partner Dominic Harris is the preferred candidate for the Pensions Ombudsman.
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NewsPensionBee reports providers to DWP alleging transfer rules abuse
PensionBee has reported a number of providers to the Department for Work and Pensions, accusing them of exploiting regulatory loopholes to obstruct and delay transfers.
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NewsB&CE and building company botch pensions complaint
The Pensions Ombudsman has ordered B&CE and a building company to compensate an individual, after the employer failed to pay a year’s worth of contributions to his pension and took an excessive amount of time to deal with the complaint.
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NewsOmbudsman fines Cabinet Office and civil service scheme admin
The Pensions Ombudsman has partly upheld a complaint against the Cabinet Office and MyCSP, the administrator of the Civil Service Pension Scheme, after they failed to properly process a member’s request to cease payments to his “added years contract”.
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NewsRailpen and Greater Anglia to compensate over settlement delay
The Pensions Ombudsman has ordered Railpen and train operator Greater Anglia to each pay £17,500 after a former member’s estate incurred an increased tax bill after a two-year wait for settlement.
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NewsTimms backs members amid ‘slow’ Norton resolution
Stephen Timms, chair of the Work and Pensions Committee, has written to the Pensions Regulator to describe the “frustratingly slow” process facing members of the schemes of which funds were invested in Norton Motorcycles, as well as complaints about communications from the trustee, Dalriada.
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NewsOmbudsman denies Prudential £50k claim after failed sharing order
A former member of the Ryland Group Pension Scheme will not have to reimburse Prudential after the provider botched the administration of his pension sharing order, the Pensions Ombudsman ruled in March.
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NewsOverpayment woes at Teachers’ Pension Scheme continue
The Pensions Ombudsman has partially upheld two more complaints about overpayments to members of the Teachers’ Pension Scheme, the latest in a series of cases where the scheme and its administrators, Teachers’ Pensions, have faced accusations of maladministration.
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NewsOmbudsman orders NHS members payouts after admin errors
The Pensions Ombudsman partly upheld two complaints against NHS scheme administrators in February and March after years of benefit miscalculations and misinformation about additional contributions, ordering payouts for two members.
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NewsTextiles business ordered to pay missing pension contributions
On the go: Bolton Textiles Group has been told by the Pensions Ombudsman to make up for an employee’s missing pension contributions, as well as paying £1,000 for the distress it has caused her.
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NewsWeir scheme and Capita to pay member after GMP blunder
The Weir Group Pension and Retirement Scheme, along with its former administrator Capita, have been ordered by the Pensions Ombudsman to pay a member £2,000 over the poor handling of his transfer value information.