All Record-keeping articles
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NewsLGA calls for mandatory national insurance data in dashboards
The Local Government Association has argued that making national insurance numbers optional data will lead to a “poor experience” for pensions dashboards users, and has called for the government to make it a mandatory feature.
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NewsPASA issues call to action on dashboards data matching
On the go: The Pensions Administration Standards Association has urged schemes to act now on data matching in preparation for dashboards, deciding how to digitally compare and match “find requests” from users against their records.
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NewsPPI: More data needed on ethnic groups’ retirement outcomes
On the go: While it is known that people from Pakistani, Bangladeshi, black, and other minority ethnic groups suffer poorer retirement outcomes than the white majority of savers, the data collected does not allow us to properly examine why that is the case, according to the Pensions Policy Institute.
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NewsOmbudsman fines Capita for substandard administration
The Pensions Ombudsman has told Capita to pay £500 to a disgruntled scheme member as its communications “fell below the standards of good administration”, though the member’s substantive complaint was not upheld.
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NewsDWP’s dashboards consultation criticised over launch date proposals
A second government consultation into pensions dashboards has been criticised over plans to give schemes just 90 days’ notice before the dashboards go live, with experts warning of a capacity crunch.
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NewsAegon and LCP criticise ‘damaging’ FRC dashboard proposals
Aegon and LCP have issued stern rebukes of the Financial Reporting Council’s proposals for calculating pensions projections for the dashboards, with Aegon arguing that the FRC’s preferred methodology would “damage the whole intention behind dashboards”.
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NewsOmbudsman fines Cabinet Office and civil service scheme admin
The Pensions Ombudsman has partly upheld a complaint against the Cabinet Office and MyCSP, the administrator of the Civil Service Pension Scheme, after they failed to properly process a member’s request to cease payments to his “added years contract”.
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NewsNHS sends almost 3,000 erroneous pension statements
’Nearly 3,000 members of the NHS Pension Scheme have been sent erroneous pension statements, leading to criticism from the British Medical Association.
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NewsContribution notice of £3.6mn hints at ‘new era’ of TPR powers
Legal commentators have hailed what could be the start of a “new era” in the Pensions Regulator’s enforcement powers after its determinations panel handed down a contribution notice for more than £3mn to two individuals connected with the Meghraj Group Pensions Scheme.
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NewsHigh Court resolves Merchant Navy ill-health pensions conundrum
The High Court has approved a settlement over ill-health benefits in the Merchant Navy Ratings Pension Fund, which will see members compensated via lump sum arrears and increased pensions to those who had not been treated in accordance with scheme rules.
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NewsAccountancy institute publishes DB guidance for auditors
On the go: The Institute of Chartered Accountants in England and Wales has published new guidance aimed at helping auditors understand defined benefit pension scheme figures and establishing best practice when filing requests for information.
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NewsPASA looks to avoid statements season ‘capacity crunch’
On the go: The Pensions Administration and Standards Association has published supplemental material on the forthcoming statements season, making a number of recommendations around format and implementation that reflect “considerable concern” in the industry.
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NewsPASA launches dashboards data-matching guidance
On the go: The Pensions Administration and Standards Association has published guidance detailing how schemes must compare ‘find requests’ from pensions dashboard users against member records, with data quality determining the choice of approach taken.
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NewsTeachers’ Pension Scheme faces high-profile ombudsman complaints
The Teachers’ Pension Scheme is facing a number of potential high-profile complaints to the Pensions Ombudsman over alleged maladministration, including a grievance about a £98,000 overpayment, Pensions Expert can reveal.
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NewsCalls for an inquiry over teachers’ 7-year contributions gap
Councillors have called for an independent inquiry to determine how 14 members of the Teachers’ Pension Agency found they were missing seven years’ pension contributions from their employer.
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NewsInsurers called to protect trustees against GMP claims
The lack of statutory protection afforded to trustees means the insurance industry will have to shield these professionals against claims related to guaranteed minimum pension equalisation in cases where benefits are secured with annuity providers, legal experts have warned, while uncertainty about trustees’ obligations remains.
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NewsKent Pension Fund breaches LGPS regulations
On the go: Connection trouble with a third-party pensions administrator’s systems has caused staff productivity at the Kent Pension Fund to suffer, while poor record management by Kent Police led to a breach of Local Government Pension Scheme regulations.
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NewsPASA updates GMP guidance in light of Lloyds 2020 judgment
The Pensions Administration Standards Association has updated its guaranteed minimum pension equalisation to account for the Lloyds 2020 judgment, setting out the role of transferring schemes and receiving plans in individual transfers.
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NewsOmbudsman criticises civil service pensions administrator
The Pensions Ombudsman has partially upheld a complaint brought against MyCSP, which administers Civil Service Pensions, for causing “significant distress” in its handling of an overpayment case.
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NewsEmployer data struggles hamper McCloud administration
On the go: Gaps in employer records are far and away the biggest data challenge for administrators looking to tackle problems like McCloud, according to a Pensions and Lifetime Savings Association poll.