All Quietroom articles
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OpinionTalking to members about savings and the cost of living crisis
Quietroom senior writer Cath Collins offers some tips on how to address the cost of living crisis with members.
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NewsPension schemes to disclose performance under VfM rules
Pensions schemes will be required to disclose investment performance, net of all costs, as part of the new value for money framework.
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OpinionMember engagement is good, but inertia is better
Happy 10th birthday to you, auto-enrolment! Congratulations! Where has the time gone? We are all agreed that you have been a huge success – a game-changer. More people are saving more for their retirements and that has got to be a good thing.
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NewsFCA bans third-party dashboard consumer charges
The Financial Conduct Authority will prohibit third parties from charging customers for services linked to pensions dashboards as part of its regulatory framework for the initiative.
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FeaturesWhy do savers continue to misunderstand their pensions?
Analysis: The pensions industry spends extensively on member communications, but 48 per cent of employees do not know how much their employer is paying into their pension, according to a survey by The People’s Pension.
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NewsExperian revamps pension comms as over-50s face pandemic sting
As the financial crisis resulting from the pandemic has made many savers rethink their attitude towards pension savings, Experian has revamped its communications to scheme members in a bid to help them avoid “costly mistakes”.
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NewsDC schemes to send two-page ‘simpler statements’ in 2022
The Department for Work and Pensions is consulting on regulations that would see schemes required to send simpler annual benefit statements to their members from April next year.
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PodcastsPodcast: Are you doing enough to engage scheme members?
Podcast: While technology is helping improve pensions communications across the industry, several challenges remain. In this PE podcast, Shola Salako, trustee representative at Dalriada Trustees, and Rhys Williams, strategy director at communications consultancy Quietroom, discuss the different ways in which schemes and providers can engage with members, and where they might be going wrong.
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News
Communicating pensions to the next generation
There is a pensions crisis looming. How can the industry make people care about a problem that is 20 years away?
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NewsOnly one in 100 members wants paper comms, finds BAA scheme
The BAA Pension Scheme’s digital push on communications has led to virtually the entire membership opting to switch to electronic information.
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NewsThree big ideas for better member engagement
For all the successes of behavioural finance and auto-enrolment, the weight of retirement decisions on savers means member engagement is still important. Three experts pitch their ideas to improve scheme communications.
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FeaturesShould schemes use social media to engage with members?
Any other business: On July 26, members of the Teachers’ Pensions Scheme were informed via Facebook that their service was experiencing disruption. Later that day, they were told that access had been restored. Some members disagreed.
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OpinionPeople trust people, not institutions
From the blog: Whether a pension fund is facing closure, or just suspending its website while investment options change, there are many reasons why a scheme might have to communicate tricky or delicate subjects.
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Features
Pearson scheme upgrades comms to boost engagement
The Pearson Pension Plan has revamped its member communications and engagement strategy, using the experience to apply a similar approach to the scheme’s member-nominated trustee appointment process.