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The Department for Work and Pensions failed to properly communicate the detrimental impact that ending contracting out had on increases for individuals with a guaranteed minimum pension, the Parliamentary and Health Service Ombudsman has concluded.

Maria Espadinha | November 25, 2019

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Ombudsman: DWP failed to explain GMP downgrade to members

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Ombudsman: DWP failed to explain GMP downgrade to members

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