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With the world of pensions constantly changing, employers and trustees are investing more time, effort and resources into liaising with members, but face-to-face communication has been deemed particularly effective when it comes to bad news.

Sophia Imeson | March 23, 2017

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Face-to-face comms can sweeten 'unpalatable' news

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Face-to-face comms can sweeten 'unpalatable' news

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