Andy Agathangelou

From the blog: Financial services is the least trusted industry of all. Those responsible for running pensions should think about what this means – and what it explains.

Research on trust in different industries around the world found a correlation between distrust of financial services and the issues the pensions industry is facing, such as: 

  • frustratingly low levels of engagement, despite expenditure on communication and education; 
  • individuals persistently refusing to join pension schemes, despite tax concessions and employers’ willingness to contribute; 
  • the need to auto-enrol millions of people into pensions, despite saving for old age being a sound idea. 

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