Available to Registered users only

http://www.pensions-expert.com/

Sorry, you appear to have JavaScript disabled. Please enable
JavaScript to use this tool.

Find out how to enable it for your browser:

Internet Explorer 7 or 8

Click the Tools menu.
Select Internet Options.
Click the Security tab.
Click the Custom Level button.
Scroll down until you see the 'Scripting' section. Select the 'Enable' radio button for 'Active Scripting'.
Click the OK button.
Click the Yes button in the confirmation window.
Refresh this page.

Firefox 3.0

Click the Tools menu.
Select Options.
Click the Contents tab.
Select the 'Enable JavaScript' checkbox.
Click the OK button.
Refresh this page.

Refresh

Is there a good way to give bad news? Close Brothers' Jeanette Makings details some best-practice approaches when delivering potentially tough messages to scheme members.

Jeanette Makings | January 28, 2015

It's quick, easy and as a registered user you'll have full access to all Pensions Expert articles. You will also be able to receive editorial emails.

If you are already registered, please click here to login.

Communicating difficult benefit changes: a scheme guide

Register now for FREE to see this article

Communicating difficult benefit changes: a scheme guide

Register now for FREE to see this article

Already a user?