The pensions industry lags behind other sectors in terms of technology. However, over time schemes and providers can expect rapid improvements and frequent change, provided that the industry adopts an outward-looking approach to IT, says Ben Cocks, founding director of Altus Business Systems.

Pensions Expert 20th Anniversary: Improvements in pensions infrastructure will allow services we cannot even imagine at present, says Ben Cocks from Altus Business Systems.

The pensions dashboard is just the tip of the iceberg when it comes to how customers access their data, argues Ben Cocks from Altus Business Systems.