Transfers from defined benefit pension schemes have proved attractive in recent years, but there are serious questions over their suitability for many. Trustees cannot afford to shy away from helping their members, and the Pension Protection Fund wants to help, says Sara Protheroe.

The Pension Protection Fund's Sara Protheroe says moving member services and the administration of the Financial Assistance Scheme has improved the experience of those the scheme provides for, but such processes require serious commitment from all involved.

The Pension Protection Fund's Sara Protheroe gives an insight into how the lifeboat fund and its members have fared since insourcing member services a year ago.